Quoted in Forbes Council Post: 20 Customer Service Tech Tools It’s Definitely Worth Investing In

by | Oct 19, 2023 | Publications


9. An Internal Chat Or IM App

I determine the quality of customer service by how quickly I’m provided an accurate solution. So for me, a minimum requirement is quick access to other team members through chat or instant messaging applications. The group is stronger than the individual, and chat and messaging applications make the group available within seconds, shortening the time to provide accurate answers to a customer.

Author: WebDevRobert

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Innovative Technology Professional, working on IT/OT Convergence & Security, in the foundry industry. Website Designer/Developer since the mid 1990’s. Apple, Linux and Network Administrator since the late 1990’s. Background includes several years of IT/OT and IIoT Administration, Communications Infrastructure Design and Project Management. Currently the VP of Technology for Oil City Iron Works, Inc., in Corsicana, TX.

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