Over the last several months, I haven’t gotten all my invoices and receipts logged in the QuickBooks Online system. I’ve left them all in an organized stack of “Things to do – Later.”
I have used QuickBooks Online the better part of three years. I’ve used it on Several Variations of Linux, Mac OS X, and Windows XP.
Now, all of a sudden, QuickBooks Online CANNOT be run on Linux.
The problem seems to stem from a User Agent Filter, implemented in the QuickBooks Online web site. This User Agent Filter never gave me any problem until the last couple of updates to Firefox and Google Chrome.
I know I started having issues this past July (2010). I was still able to use the QuickBooks Online web site. However, both Firefox and Google Chrome suffered several unexplained crashes.
Since October (2010) though, I have not been able to log in to the QuickBooks Online web site at all. I get an error:
Sorry, QuickBooks Online doesn’t support your browser at this time.
However, right on the error page, QuickBooks tells me:
These supported browsers offer top-notch security and features:
- Firefox 3.6
- Google Chrome
- Safari 4.1.1 and 5.0.1 (Mac only)
- Internet Explorer 8 (Windows Only)
I found a couple of links to other QuickBooks users, who have noticed the same thing. These users posted their concerns, in the form of questions in the Intuit/QuickBooks Community Support Forum. They’ve since been deleted by Intuit.
In one of these posts, an Intuit Employee going by “Priyajeet” stated:
Yeah, Linux is not supported (no plans to support either I think) and may or may not work if people use it unofficially at their own risk with their own techniques like changing user agents. Support won’t help with that or linux issues.
This is funny to me, because for a long time, when you logged into QuickBooks Online from a Linux Machine, it said you were logging into a Beta Test Area. I was even sold the QuickBooks Online edition, by a sales person, because I used Linux beside my Macintosh and Windows Computers. None of the boxed software versions at the time, supported Linux.
This whole situation just proves the development staff behind the QuickBooks Online website, doesn’t have a clue what they are doing.
Dedicated Linux users will refuse (and they should) to give up their Linux OS. I encourage those Linux users to give up their QuickBooks Online accounts, as I did. If we can handle Linux, we can just as easily take advantage of other software options, capable of doing the same thing.
It is long past time for the Linux Community to DEMAND attention, from the uninformed and uneducated people of Intuit.
If you are currious about how to make QuickBooks Online works, in Linux, even though it isn’t supposed to, then the information below is for you.
I was never able to get QuickBooks Online to work with Google Chrome (Google Chrome 7.0.517.44 on Kubuntu 10.10), but was successfully able to get it to work on Mozilla Firefox (Mozilla Firefox 3.6.12 on Kubuntu 10.10).
The User Agent for Mozilla Firefox 3.6.12 on Kubuntu 10.10 shows up as:
Mozilla/5.0 (X11; U; Linux x86_64; en-US; rv:188.8.131.52) Gecko/20101027 Ubuntu/10.10 (maverick) Firefox/3.6.12
However, with the User Agent Switcher Add-on for Firefox, I was able to get the User Agent to show up as:
Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:184.108.40.206) Gecko/2009011913 Firefox/3.6.12
…which DOES allow me to use QuickBooks Online.
While these steps do allow me to log in and use the web site, there are still some issues with using printers.
I see irony in the fact that the QuickBooks front-end website, all their sales websites, its contact features, and the chat feature, all work with Linux, but the website you have to pay for, to gain access, does NOT.
Some additional information you may find helpful, can be read in the Ubuntu Forums and reading the Getting Quickbooks Online to work in Firefox thread.